TELEPHONING: 电话语言

英文电话是英文业务的重要组成部分。
在电话里说话很常见,在办公室里也是一个非常重要的工作。您将能够接收或接听电话,请求某人或发出请求,留言,返回电话,重定向呼叫以及各种其他任务以帮助客户通过电话。
因此,对于任何企业来说,这是一个非常重要的技能。
学习打电话时使用的关键词汇也很重要。电话使用许多仅在英文打电话时专门使用的标准短语。电话会话,特别是商务电话对话,遵循某些模式 :

~~有人回答电话,询问他/她是否可以帮忙
Example: Hello, GBSTC, this is Paul speaking. How may I help you?

~~来电者发出请求 - 要么连接到某人或者信息。
Example: Yes, this is James Roberts calling. Can you connect me to Mr. Tom Thielke, please?

~~来电者连接,给定信息或告知他/她不可用。
Example: I'm afraid Mr. Thielke is out of the office at the moment.

~~如果被请求的人不在办公室,则要求来电者留言。
Example: Could (Can, May) I take a message?
Would you like to leave a message?

~~来电者留言或询问其他问题。
Example: What's the best way to contact him?

当然,所有的商务电话对话都不符合这个僵硬的计划。然而,这是大多数商务电话对话的基本概要。

这里还有

1. 接电话

回答私人电话的人会说“你好”,或者给他们的名字。
最常回答商务电话的人给他们公司的名字。

Example: a) private phone: "Hello, this is Tim Adams."

b) business phone: "Hello, Frank and Brothers Winery. How can I help you?"
~~这是一个正式的方式来回答一个商务电话和接听电话作为公司的代表。

c) "Hello, David Howard. How can I be of help to you?"


~~这是一个人的电话。 但是,使用“How can I help you?”的方法是开始任何类型的交易的标准方式。


2. 要求一个人 :
如果你打电话给某个具体的人聊天,那么你的请求就是一个礼貌的问题 :

Example: a)"Can I speak to Lindsay Wilson, please?"
b)"Could I speak with Mr. Brown, please?"
c) "Is Jack Brent in?"

3. 说你是谁(如果你是来电者) :

Example: a) "It's Richard Davies here."
b) "My name's Mike Andrews."

4. 问谁是谁 :

当询问主叫方时,请使用标准电话短语 :

Example: a) "May I ask who's calling, please?"
b) "Who shall I say is calling?"
c) "Who's calling, please?"

5. 要求一个数字 :

当您有分机号码但没有名称时,您可以说 :
Example: a) " Could I have extension number 356, please?"

...但如果你要求一个数字 :
a) "Can I get his contact information, please?"
b) "Could I get his phone number, please?"
c) "What's the best way to contact her?"

6. 如果您希望对方支付通话费用 :

a) "I'd like to make a reversed (or transferred)charge call to Bristol 437878,please."
b) "I'd like to make a collect call...."( this is American English)

7. 如果有人不在那里:
当被要求的人不可用时,标准短语将是 :

Example:a) "I'm afraid he's in a meeting at the moment. Can I help?"
or, "Can you call back later?"
or. "Can I take a message?"
b)"I'm afraid he's out of the office right now.Would you like me to take a message?"
c)"I'm afraid she's on another line. Can I take your number?"
d) "I'm sorry, but she can't come to the phone right now.May I know who's calling,please?"

来电者可以说 ...
a)"I'll ring/ call her later."
b)"Could you ask her to ring/call me back, please."
c)"Could you just tell her Gladys called, please?"

8. 要求人们等待 :

Examples: a) "Could you hold a minute, please."
b)"Hold the line, please"
c) "Hang on a moment. I'm just putting you through."

9. 交换机操作员可能会说的话 :

当您需要转移(连接)到另一行时,您会听到 :
a) "One moment, please. (The number's) ringing for you."
b) "Connecting your call..."
c) "Please hold, I'll transfer you (to an extension)"
d) "I'm trying to connect you. or, "I'm putting you through now."
e) "I'm afraid the line is engaged(British Eng.)/busy (Am. Eng.) will you hold?"
f) "I'm afraid there's no reply from this number/ from her extension."

10. 错号码
在办公室里我们都要处理的事情是错误的。
以下是我们可以使用的标准短语 :

a) "I'm sorry, you've got the wrong number."
b) "I'm sorry...There's nobody here with that name."
c) "I'm sorry..I think you've dialled the wrong number."

11. 问题 :
有时,有些问题出现,但我们必须对付他们 :
Examples: a)"The line's very bad...Could you speak up, please?"
b)"Could you repeat that, please?"
c)" I'm afraid I can't hear you..."
d) "Sorry,I didn't catch that..could you say it again, please?"
e) "You're breaking up...it's a bad connection."
f) "I called you earlier, but I couldn't get through."
g) "I'll call again...I was cut off."
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