Example: Hello, GBSTC, this is Paul speaking. How may I help you?
|~~来电者发出请求 - 要么连接到某人或者信息。|
Example: Yes, this is James Roberts calling. Can you connect me to Mr. Tom Thielke, please?
Example: I'm afraid Mr. Thielke is out of the office at the moment.
Example: Could (Can, May) I take a message?
Would you like to leave a message?
Example: What's the best way to contact him?
|Example: a) private phone: "Hello, this is Tim Adams."|
|b) business phone: "Hello, Frank and Brothers Winery. How can I help you?"|
|c) "Hello, David Howard. How can I be of help to you?"|
|~~这是一个人的电话。 但是，使用“How can I help you?”的方法是开始任何类型的交易的标准方式。|
|2. 要求一个人 :|
|Example: a)"Can I speak to Lindsay Wilson, please?"|
b)"Could I speak with Mr. Brown, please?"
c) "Is Jack Brent in?"
|3. 说你是谁（如果你是来电者） :|
|Example: a) "It's Richard Davies here."|
b) "My name's Mike Andrews."
|4. 问谁是谁 :|
|Example: a) "May I ask who's calling, please?"|
b) "Who shall I say is calling?"
c) "Who's calling, please?"
|5. 要求一个数字 :|
Example: a) " Could I have extension number 356, please?"
a) "Can I get his contact information, please?"
b) "Could I get his phone number, please?"
c) "What's the best way to contact her?"
|6. 如果您希望对方支付通话费用 :|
|a) "I'd like to make a reversed (or transferred)charge call to Bristol 437878,please."|
b) "I'd like to make a collect call...."( this is American English)
|Example:a) "I'm afraid he's in a meeting at the moment. Can I help?"|
or, "Can you call back later?"
or. "Can I take a message?"
b)"I'm afraid he's out of the office right now.Would you like me to take a message?"
c)"I'm afraid she's on another line. Can I take your number?"
d) "I'm sorry, but she can't come to the phone right now.May I know who's calling,please?"
a)"I'll ring/ call her later."
b)"Could you ask her to ring/call me back, please."
c)"Could you just tell her Gladys called, please?"
|8. 要求人们等待 :|
|Examples: a) "Could you hold a minute, please."|
b)"Hold the line, please"
c) "Hang on a moment. I'm just putting you through."
|9. 交换机操作员可能会说的话 :|
a) "One moment, please. (The number's) ringing for you."
b) "Connecting your call..."
c) "Please hold, I'll transfer you (to an extension)"
d) "I'm trying to connect you. or, "I'm putting you through now."
e) "I'm afraid the line is engaged(British Eng.)/busy (Am. Eng.) will you hold?"
f) "I'm afraid there's no reply from this number/ from her extension."
|a) "I'm sorry, you've got the wrong number."|
b) "I'm sorry...There's nobody here with that name."
c) "I'm sorry..I think you've dialled the wrong number."
|11. 问题 :|
Examples: a)"The line's very bad...Could you speak up, please?"
b)"Could you repeat that, please?"
c)" I'm afraid I can't hear you..."
d) "Sorry,I didn't catch that..could you say it again, please?"
e) "You're breaking up...it's a bad connection."
f) "I called you earlier, but I couldn't get through."
g) "I'll call again...I was cut off."
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